Allpanel Refund Policy

Welcome to Allpanel. This Refund Policy explains how refunds, cancellations, and related financial adjustments are handled on our platform. We believe that transparency around money matters is just as important as the entertainment itself. Whether you are a new user who just signed up or a long-time member exploring our cricket exchange features, you deserve to know exactly where you stand when things do not go as planned.

This policy applies to all users of Allpanel and should be read together with our Terms and Conditions and Privacy Policy. By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined below.

If you have any questions after reading this page, our support team is reachable through the Contact Us page.

What This Policy Covers

This Refund Policy addresses the following situations:

Failed or incomplete deposits
Duplicate transactions
Withdrawal requests that cannot be processed
Service interruptions caused by technical faults on our end
Account closure and remaining balance handling
Cancellation of certain platform features

It does not cover losses arising from user error, breach of our Terms and Conditions, or outcomes of cricket betting markets that were settled correctly according to the rules displayed at the time of the wager.

Our Core Principle: Fairness Over Fine Print

Many platforms bury refund rules in dense legal language. We take a different approach. The guiding principle behind this policy is simple: if money was taken from you due to a genuine fault on our side, it goes back to you. If the issue stems from a user mistake or a settled market, the standard platform rules apply.

Allpanel is built for users who value clarity. That same clarity should extend to how we handle refunds.

Failed Deposits

What Happens When a Deposit Fails

Sometimes a payment does not go through. The bank may decline the transaction, the payment gateway may time out, or your internet connection may drop mid-process. When this happens, the amount is usually held by your bank or payment provider as a “pending” or “authorization hold.” It has not been credited to your Allpanel balance.

What You Should Do

Wait for the hold to release. Most banks release authorization holds within 3–7 business days automatically.
Check your bank statement again. If the amount shows as “settled” rather than “pending,” but your Allpanel balance was not credited, contact us immediately through Contact Us with a screenshot or PDF of the transaction.
Do not attempt the same deposit repeatedly in quick succession. This can create multiple holds and delay resolution.

How We Resolve It

If our team confirms that funds were received by our payment processor but not credited to your account, we will either:

Credit the amount to your Allpanel wallet, or
Initiate a reversal to the original payment method if crediting is not possible.

Resolution typically takes 5–10 business days from the time we receive complete transaction details.

Duplicate Transactions

Accidental double deposits happen. A user clicks “Pay” twice, refreshes the page, or completes the same transaction on two devices.

If you notice a duplicate charge:

Do not panic. Duplicate transactions are one of the most straightforward issues to resolve.
Contact us within 48 hours of the second transaction through Contact Us.
Provide both transaction IDs (or screenshots showing both charges).

Once verified, we will reverse the duplicate amount to your original payment method or adjust it against your Allpanel balance, whichever you prefer. Refunds for duplicate transactions are processed within 7–14 business days, depending on your bank’s processing time.

Withdrawal Requests That Cannot Be Processed

Common Reasons a Withdrawal Fails

A withdrawal request may be declined or delayed for several reasons:

Incomplete verification: Your account may not have completed the required Know Your Customer (KYC) steps. Please refer to the Signup page for onboarding requirements.
Incorrect payment details: A wrong UPI ID, bank account number, or IFSC code will cause the transfer to bounce.
Bonus wagering requirements not met: If you received a promotional bonus, the associated wagering conditions must be fulfilled before withdrawal. Details are shown in your account dashboard.
Security review: Occasionally, a withdrawal is flagged for manual review to protect your account from unauthorized access.

What Happens to the Funds

If a withdrawal cannot be processed, the amount remains in your Allpanel wallet. It is not deducted permanently. Once the underlying issue is resolved—verification completed, correct details updated, or wagering requirements met—you can submit the withdrawal request again.

No refund is applicable in these cases because the funds were never actually transferred out of your account. They are simply waiting for you to meet the necessary conditions.

Service Interruptions Caused by Allpanel

When We Are at Fault

If a technical failure on our infrastructure prevents you from accessing a market, placing a bet that you had already confirmed, or completing a withdrawal that met all requirements, we will review the matter on a case-by-case basis.

Examples of qualifying incidents:

Server downtime during a confirmed withdrawal window
A bug that caused an incorrect deduction from your wallet
A payment gateway integration error that resulted in funds being held without credit

What We Will Do

For verified technical faults on our side, we will:

Restore any incorrectly deducted amount to your Allpanel balance, or
Process a refund to your original payment method if the funds have already left our system.

We aim to resolve such cases within 7 business days of verification. You will be kept informed at every stage.

What Does Not Qualify

Losses from bets placed and settled correctly during a period when the platform was otherwise accessible
Slow internet on your end
Device-specific issues (browser cache, outdated app version, etc.)

For platform-related technical guidance, you may find useful information on the Login page or by reaching out via Contact Us.

Cricket Betting and Exchange Markets: Why Bets Are Not Refundable

Allpanel provides access to cricket betting exchange features through our Cricket Betting page. This is an area where refund rules differ from standard e-commerce transactions.

Bets Are Settled, Not Refunded

When you place a wager on a cricket market, the outcome is determined by the result of the match or event. Once a market is settled according to the rules displayed at the time of the bet, the outcome is final. A losing bet is not eligible for a refund simply because the result was unfavorable.

This is not unique to Allpanel—it is the fundamental nature of exchange-based betting. Refunding losing bets would make the system unsustainable for all users.

What About Voided Markets?

If a market is voided due to abandonment, cancellation, or a rules-based decision (for example, a match abandoned without a ball bowled), the stake is returned to your Allpanel wallet. Voiding is not a “refund” in the traditional sense; it is the correct settlement of a market that did not produce a valid outcome.

Disputed Settlements

If you believe a market was settled incorrectly, you may raise a dispute through Contact Us within 48 hours of settlement. Provide the market ID, your bet slip, and the specific reason for your dispute. Our settlement team will review the official result source and respond. If an error is found, we will correct the settlement and adjust your balance accordingly.

Account Closure and Remaining Balance

If you choose to close your Allpanel account, any remaining balance in your wallet (after all pending bets are settled and any bonus wagering requirements are cleared) is eligible for withdrawal.

The Process

Settle open bets. Any active wagers will remain until their markets settle.
Clear pending withdrawals. If a withdrawal is already in process, it will complete normally.
Request final withdrawal. Submit a withdrawal request for the remaining balance through the standard process.
Account deactivation. Once the withdrawal is processed, the account will be closed.

No refund is applicable for funds that were already wagered and lost prior to account closure. The closure process does not retroactively alter settled bets.

For account-related inquiries before closure, please refer to the About Us page to understand who we are, or contact our team directly.

Processing Timelines at a Glance

Situation	Typical Resolution Time
Failed deposit (funds held by bank)	3–7 business days (bank release)
Failed deposit (funds received by us, not credited)	5–10 business days after verification
Duplicate transaction refund	7–14 business days
Technical fault correction	7 business days after verification
Voided market stake return	Immediate upon settlement
Withdrawal failure (user-side issue)	Funds remain in wallet; resolution depends on user action

Timelines are estimates. Actual processing may vary based on bank holidays, payment provider delays, and the completeness of information provided.

How to Request a Refund or Report a Transaction Issue

To make the process as smooth as possible, please follow these steps:

Step 1: Gather Your Information

Have the following ready:

Your registered email address or user ID
Transaction ID(s) or screenshots showing the charge
Date and approximate time of the transaction
A clear description of what went wrong

Step 2: Contact Us

Reach out through the Contact Us page. Select “Payment Issue” or “Refund Request” as the subject category if available.

Step 3: Await Confirmation

You will receive an acknowledgment within 24–48 hours. Our team may ask for additional details. Please respond promptly—delays in providing information extend the resolution time.

Step 4: Resolution

Once verified, the refund or correction will be processed. You will receive a confirmation message when the action is complete.

What Is Not Eligible for a Refund

To set clear expectations, the following are not eligible for refunds under this policy:

Lost bets on settled markets. Once a cricket market is settled correctly, the outcome stands.
Bonus funds that were forfeited due to non-completion of wagering requirements within the stipulated time.
Funds lost due to account compromise where the user did not follow basic security practices (e.g., sharing passwords, using unsecured networks). Please review our Privacy Policy for security guidance.
Deposits made to incorrect payment details provided by the user. Always double-check the UPI ID or bank details before confirming a transfer.
Charges imposed by your bank for processing a transaction (currency conversion fees, international transaction fees, etc.). These are levied by your financial institution, not by Allpanel.

Chargebacks and Dispute Resolution

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved faster through our support team than through the formal chargeback process, which can take weeks.

If You Initiate a Chargeback Without Contacting Us

Your Allpanel account may be temporarily suspended while the dispute is investigated.
If the chargeback is found to be invalid (for example, the transaction was legitimate and the service was delivered as described), we reserve the right to recover the disputed amount and any associated fees.
Repeated invalid chargebacks may result in permanent account closure.

If We Cannot Resolve Your Issue

If our team is unable to resolve a legitimate dispute, you retain the right to escalate the matter through your bank or payment provider. We will cooperate fully with any formal investigation.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify users via email or a notice on the platform.

Your continued use of Allpanel after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Frequently Asked Questions

Q: I deposited money but it did not show in my Allpanel balance. What should I do?

A: First, check your bank statement. If the amount shows as “pending,” wait for it to clear (usually 3–7 business days). If it shows as “settled” but your Allpanel balance was not credited, contact us through Contact Us with a screenshot of the transaction. We will investigate and credit or refund the amount if the funds were received by us.

Q: I accidentally deposited twice. Can I get one of the payments back?

A: Yes. Duplicate transactions are refundable. Contact us within 48 hours with both transaction IDs. Once verified, we will reverse the duplicate amount to your original payment method or adjust it against your balance.

Q: Can I get a refund for a losing cricket bet?

A: No. Bets on cricket markets are settled according to the official result. A losing bet is not eligible for a refund. However, if a market is voided, your stake is returned to your wallet. If you believe a market was settled incorrectly, you can dispute it within 48 hours.

Q: My withdrawal request was rejected. Where is my money?

A: The funds remain in your Allpanel wallet. They were never transferred out. Common reasons for rejection include incomplete verification, incorrect payment details, or unmet bonus wagering requirements. Once you resolve the issue, you can submit the withdrawal again.

Q: How long does a refund take?

A: It depends on the type of refund. Duplicate transaction refunds typically take 7–14 business days. Technical fault corrections are usually resolved within 7 business days after verification. Failed deposits that were held by your bank are released according to your bank’s timeline.

Q: I closed my account. Can I get back the money I deposited earlier?

A: Only the balance remaining in your wallet at the time of closure (after all bets are settled and wagering requirements are met) is eligible for withdrawal. Funds that were already wagered and lost are not refundable.

Q: What if I sent money to the wrong UPI ID?

A: Unfortunately, Allpanel cannot recover funds sent to an incorrect payment address that is not associated with our platform. Please always verify the payment details shown on the deposit screen before confirming a transfer. If you are unsure, contact us through Contact Us before making the payment.

Still Need Help?

If your question is not answered above, please reach out. Our support team is here to help.

Visit: Contact Us
Review your account: Log in via the Login page to check your transaction history
New to Allpanel? Start at Signup or learn more on the Home page
Explore cricket markets: Visit Cricket Betting for platform-specific rules

Allpanel is committed to fair, transparent, and timely resolution of every genuine payment concern. Thank you for being part of our community.